Shipping policy
Last Updated: July 31, 2026
At PawGliss, we're committed to delivering quality pet products to your doorstep as quickly and safely as possible. Please review our shipping policy below to understand how your order is processed, shipped, and delivered.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak seasons, promotional events, or holidays, processing times may be slightly longer.
Once your order has been processed and shipped, you'll receive a confirmation email with your tracking information.
Estimated Delivery Times
Estimated delivery times after your order has been shipped:
- United States: 7–20 business days
- Canada: 8–20 business days
- United Kingdom: 7–18 business days
- Australia: 8–20 business days
- Europe: 7–20 business days
Please note that these delivery times are estimates only and may vary depending on the shipping carrier, destination, customs processing, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location.
We may also offer free shipping promotions on qualifying orders. Any applicable offers will be clearly displayed during checkout.
Order Tracking
Once your order has been shipped, you'll receive an email containing your tracking number and tracking link.
Please allow 24–72 hours for tracking information to become available after your package has been dispatched.
You can also track your order anytime by visiting our Track Order page.
Multiple Shipments
If your order contains multiple items, they may be shipped separately and arrive in different packages.
This allows us to deliver your items as efficiently as possible and does not result in any additional shipping charges.
Shipping Delays
While we do our best to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:
- High shipping volumes
- Customs inspections
- Severe weather conditions
- Carrier delays
- Public holidays
- Other unforeseen logistical issues
We appreciate your patience and understanding should any unexpected delays arise.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible. While we'll do our best to assist, we cannot guarantee address changes once an order has entered processing or has already been shipped.
Lost or Damaged Packages
If your package is lost, arrives damaged, or you experience any delivery issues, please contact our customer support team within 7 days of the expected delivery date.
We'll work with the shipping carrier to investigate the issue and help reach a satisfactory resolution as quickly as possible.
International Orders
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated during checkout.
Need Help?
If you have any questions regarding your order or our shipping policy, we're here to help.
Email: hamzabinsaeed@gmail.com
We aim to respond to all customer inquiries within 24–48 business hours.